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Leadership Library

Opening Sessions & Keynotes	User Group Operations	User Group Interaction	Marketing & Publicity
Vendor & Retailer Relationships	Working With People	MUG Communications	Youth & Campus Group Sessions
Events & Community Activities	Leadership Tools, Resources & Training	Switchers

Opening Sessions & Keynotes

*Event*	*Session*	*Video*	*Audio*	*Materials*
UGU SF 2006	Tiger’s Least-Known Features: Dave’s Faves David Pogue		Listen
UGLC Boston 2004	Welcome Chuck Joiner		Listen
UGU SF 2004	Welcome Chuck Joiner		Listen
UGU SF 2004	Keynote Address Christopher Breen Chris Breen is a Contributing Editor for Macworld magazine and also the author of Peachpit Press' *Secrets of the iPod (3ed edition)* and *Mac 911. In association with Macworld, Chris is very active in supporting the user group community. His "Mac 911" column is available for publication* in MUG newsletters, and special user group-only editions of his "Breen's Bungalow" video tutorial are available to MUGs to distribute to their members and/or present at their meetings.		Listen
UGLC NYC 2003	Welcome Chuck Joiner, & Sandy Foderick, Lesa Snider & Elsa Travisano		Listen
UGU SF 2003	Welcome Message Chuck Joiner, David Roemer, Rowan Rozanski, Gail Murphy & Sandy Foderick Opening comments on the state of user groups, the Campus Group movement and Campus Group Advisory Board, and the Regional Liasion Team		Listen
UGU NYC 2002	Keynote Address David Pogue David Pogue provides his unique take on the state of the Macintosh industry as well as entertaining the troops with tips, tricks and magic.		Listen
UGU NYC 2002	Welcome Messages Garr Reynolds and Chuck Joiner		Listen
UGU NYC 2001	Welcome - The Evolution of Macintosh User Groups Chuck Joiner			Slides
UGU NYC 2000	Opening Session Diane Cohn and Chuck Joiner	Watch

User Group Operations

*Event*	*Session*	*Video*	*Audio*	*Materials*
UGU SF 2006	Since You Asked: Your User Group Questions Answered Christopher Breen, Adam Engst, Bob LeVitus		Listen
UGLC Boston 2004	How to Plan and Deliver Successful Meetings Terry White As Mac users become more diverse and their skill levels widen, it becomes increasingly difficult to have meetings that satisfy everyone. In this session you will learn some techniques that will allow you to deliver the best meetings possible to appeal to the widest audience possible.		Listen	Materials
UGLC Boston 2004	Lessons Learned Pat Fauquet What was the best self-produced meeting you have done? What was the worst? What was the best fundraising event your group has tried? What was a real failure? What was your best newsletter? What one really bombed? In this session, we will ask questions to draw comments from the group and hope to turn your worst nightmares into shining moments.		Listen	Materials
UGLC Boston 2004	Starting & Running a Final Cut Pro User Group: The Unique Challenges Gary Adcock Join Gary Adcock, president of the Chicago Final Cut Pro Users Group, as he discusses the special ins and outs of running an application-specific Apple User Group. While Final Cut Pro User Groups often have differing requirements from other types of user groups, there are also requirements that are the same for all groups. Come on in and let's consider topics such as tax status, web advertising, suggested meeting topics, and alternative funding.		Listen	Materials
UGU SF 2004	Plan Your Meeting Topics Up to a Year in Advance Doan Stafford Do you or your fellow officers often not know what your group is doing next month, the month after that, next year? Do you suffer from low attendance because your presentations are not of interest to your members? Do you struggle to find presenters, and always do so on short notice? Well, no more! Get a grip on your situation and find out what topics are of most interest to your members, and from their feedback, plan your meeting topics up to a year in advance! Get presenters more easily because you know what topics you want and when you want them! Find out from one of your peers, a fellow MUG officer, how he has helped his group do this for over six years now in ten easy steps. Make life easier for yourself, your fellow officers, presenters and members. Plan your meeting topics up to a year in advance!		Listen	Materials
UGU SF 2004	Volunteers, Community and User Groups Rick Ortiz User Groups use the terms "volunteer" and "community" when describing themselves. This session helped define these terms and what they mean for your User Group. Rick discussed why people volunteer, how to support volunteers, and how to develop relationships in the community beyond your User Group. Rick also shared his experiences in developing community outreach programs within the Maui Apple User Society, and discuss the benefits and impact on the group.		Listen	Slides
UGU SF 2004	The Lost Art of Board Building Pat Fauquet Every user group leader should be training successors to currently-held positions. This session will explore various facets of group administration including how to determine how many board members are needed, how to prevent volunteer burnout, how to prevent tensions among board members, how to maintain good communication among board members, and where to find needed training. Pat shares her recent successes in revitalizing the Washington Apple Pi Board of Directors by discussing information gleaned from user group discussion lists, and invited attendees to talk about their successes and failures.		Listen	Slides
UGLC NYC 2003	The Lost Art of Board Building Pat Fauquet Every user group leader should be training successors to currently-held positions. This session will explore various facets of group administration including how to determine how many board members are needed, how to prevent volunteer burnout, how to prevent tensions among board members, how to maintain good communication among board members, and where to find needed training. Pat shares her recent successes in revitalizing the Washington Apple Pi Board of Directors by discussing information gleaned from user group discussion lists, and invited attendees to talk about their successes and failures.		Listen
UGLC NYC 2003	Money! Money! Money! Fun! Fun! Fun!: Fundraising Ideas That Your Members Will Really Enjoy Pat Fauquet & Chuck Joiner Whether it is buying a new PowerBook for demonstrations, a new projector to show off those demonstrations, securing a quality meeting place or any one of a thousand other reasons, user groups need funding. In this session, two experienced MUG leaders will tell you about how groups, large and small, can raise money, have fun, and benefit their memberships, all at the same time			Slides
UGU NYC 2001	Reinventing Your User Group Garr Reynolds & David Roemer It’s a brand-driven, information-based world where quality is expected, differentiation rules, and what worked yesterday may not get it done today. The best user groups know that they must transform, evolve and package themselves in unique ways to make their mark and grow. “Reinventing” ourselves is a way to help both individuals and organizations prosper. The presentation covers the following areas: Identifying your group’s values, strengths and vision Why branding can make all the difference for your group Creating an identity program Bringing youth into your group Leveraging principles of “radical marketing” How your UG can connect to your local community in a visceral, honest, and personal way.			Slides
UGU NYC 2001	Your Group's Finances & An Introduction To Insurance For Your MUG Chris Bastian & Chuck Joiner This session will help you understand insurance and finances in relation to your MUG. Insurance is one of the most misunderstood, overlooked needs of a user group. You will find out why insurance is so important, what kinds of coverage you should consider, and how to go about acquiring the coverage you need. The session also provides information about how to build and keep a budget, how to brief the group’s board on financial health, and how to prepare for the IRS or other unpleasant surprises.			Outline Slides
UGU SF 2001	Work Shop Session - Solving MUG Problems Christoper Sarson			Solutions List
UGU SF 2001	Starting and Operating a MUG Chuck Joiner Insurance, publicity, building a strong board, fundraising and finance			Handout
UGU SF 2001	MUG Branding: Developing, Packaging & Communicating Garr Reynolds Learn how to help your user group grow by turning your MUG into a powerful brand.			Slides
UGU NYC 2000	Creating Killer Meetings Garr Reynolds There’s more to life than vendor presentations. Garr explores other options for effective meetings that your members will love.	Watch
UGU NYC 2000	The Common Sense Business of Starting & Operating a MUG Chuck Joiner			Outline
UGU NYC 2000	Building a Strong Board Lorin Evans & Chris Bastian			Material
UGU NYC 2000	Finding & Keeping a Great Venue Randy Jarnagin			Outline
UGU NYC 2000	Making It Fun Chuck Joiner & Rose Lynn	Watch		Chuck's Outline Rose's Outline

User Group Interaction

*Event*	*Session*	*Video*	*Audio*	*Materials*
UGLC NYC 2003	Inter-MUG Relationships: Making Them Work Sarah Friedlander & Dennis Wurster Just as no one can whistle a symphony for a whole orchestra, User Groups can have a "greater sound" when they work together. Hear how a pair of MUGs in upstate New York, one a young campus group and the other an experienced community group, have joined forces to help each other. One benefited with a broader audience and increased fundraising potential, while the other has access to young, talented members. Here is an opportunity to learn how highly motivated members forged this new relationship and to hear their continued plans for the future. By forming ties with another group, even if they aren't just like yours, you too can add new energy and ideas to your local groups.		Listen	Slides
UGU NYC 2002	iFamily: The Power of Bringing MUGs Together In Your Region Dan East This presentation is for MUG leaders to learn about coordinating their groups into collaborative and cooperative teams in order to enhance vendor relations and group presentations, boost membership, share resources and maximize the overall enjoyment for everyone.			Slides
UGU NYC 2000	Regional User Group Partnerships Richard Crispin Learn why it’s important to create alliances with other Mac user groups in your area and how to do it.	Watch		Handout

Marketing & Publicity

*Event*	*Session*	*Video*	*Audio*	*Materials*
UGU NYC 2002	MUGs In Motion: Using Digital Video To Showcase Your Group Dave Game A picture is worth a thousand words. Video is worth a million. The right use of videos can make your user group look like a million, attract new members, and get your message to the community at large. Find out why you should use the digital tools that come with your Mac to document your programs and activities – for your members and for the world at large – by web casting right from your user group web site. iMovie, iDVD, and the rest of the digital hub make it easy. Get ideas you can use from an Emmy-award winning broadcast pro and veteran user group moviemaker.		Listen	Slides
UGU NYC 2000	Marketing and Publicity Rick Calicura & Jed Mark Rick and Jed emonstrate how to create a marketing plan, work with local media, and collaborate with other non-profit organizations to increase awareness about your user group.	Watch		Outline Slides

Vendor & Retailer Relationships

*Event*	*Session*	*Video*	*Audio*	*Materials*
UGU SF 2004	Vendor Panel Discussion Lesa Snider (Host) Participating vendors include: Rye Livingston of Adobe Jonathan Korzen of Audible Ben Waldie of Automated Workflows Rich Siegel of Bare Bones Software Elizabeth Statmore of Circus Ponies Bill Goldstein and Matthew Klahn of CodeTek Matt Morris of Dantz Development Janice Wendt of Nik Multimedia Edward Killeen of Pixion Paul Chadha of Recosoft Dean Collins of Software Cinema Jeff Lauzon and Mick Martin of Toon Boom		Listen
UGLC NYC 2003	Getting Along With Others:How To Get Vendors To Support Your User Group Gary Adcock Gather years of expertise on growing lasting professional relationships from Gary Adcock, founder of the Chicago Final Cut Pro User Group. Learn the basics of getting along with people and discover how small tokens of appreciation go a long, long way toward solidifying these mutually beneficial ties. Plus, learn valuable tips and tricks on how to promote your group through other business organizations.		Listen
UGU SF 2003	Vendor Panel Discussion Lorene Romero (Moderator) Participants include: Paul Chadh - RecoSoft Michael Herrick - Matterform Charles Lai - Creation Engine Alex Lindsey - dvGarage Rye Livingston - Adobe Bonnie Mitchell - Casady & Greene Simon Robert - ToonBoom Todd Salkovitz - MYOB Alexa Smith - Peachpit Press Claire Slemmer - Crywolf Inc. /CoolMacStuff.com Lesa Snider - MacDesign Jim Sullivan - ThinkFree Janice Wendt - nik multimedia Eric Ullman - Dantz		Listen
UGU NYC 2002	Establishing Partnerships: Working With Local Resellers and Apple Stores Rose Lynn, Rafael M. González, Allen Olivo & Garr Reynolds We all want to win. MUGs working with retailers makes sense all the way around and no one loses if you do it right. Get the basics of etiquette and planning, and learn from the success of others who have created win-win relationships with local resellers and Apple stores. Create your own success story.		Listen
UGU SF 2001	Working with Retailers & Vendors Rose Lynn & Lorene Romero Build, service and reap the benefits of working with retailers and vendors.			Handout
UGU NYC 2000	Vendor Partnerships Lorene Romero Lorene shows how to approach vendors, obtain new contracts, maintain relations, get free stuff, and more.	Watch		Notes
UGU NYC 2000	Working with Retailers Rose Lynn Rose has come up with some great strategies for creating mutually beneficial relationships with your local retailers	Watch iMovie About Working With Retailers		Working With Retailers Article Evangelists In The Aisles Article

Working With People

*UGU*	*Sessions*	*Video*	*Audio*	*Materials*
UGU NYC 2002	Motivation Techniques For Dealing With Difficult Members Scott Pelok Everyone has difficult members in their group – people who just don't want to cooperate or are constantly causing headaches for the rest of the group. Finding the happy medium for all your members to work together starts with strong leadership at the top. We will talk about techniques to identify the problems your "difficult members" might be having (anger, shyness, fear, or reluctance to participate). Then we will explore motivational techniques that the "great" leaders employ to get people working and participating to their maximum. Topics will include settings goal and achieving them, overcoming obstacles, and management techniques.			Slides
UGU NYC 2001	Stagnation and Motivation Geri & Scott Pelok The MacTechnics user group is successfully energizing its members by motivating them to new levels of creativity in technology. The group has revamped its newsletter, developed a killer web site, changed its approach to special interest groups, and pushed its membership forward in its use of technology. This session will explore their keys to success, including motivating members, working with the educational community, simplifying product reviews, developing web sites, and considering questions every group should ask itself.			Slides
UGU NYC 2000	Motivating Volunteers and Keeping Members Happy Heidi Kreiner-Ley Heidi shares the importance of attracting and inspiring volunteers, getting members more involved, and keeping your group happy.	Watch

MUG Communications

*Event*	*Session*	*Video*	*Audio*	*Materials*
UGU SF 2006	User Group Websites That Work Terry White		Listen
UGLC Boston 2004	Tips & Tricks for Getting Your Website Found Lesa Snider Getting your website found is becoming increasingly difficult in a world where thousands of websites are added to the Internet daily. Search engine bots are becoming more sophisticated and selective than ever as they slither around the World Wide Web, indexing sites. Why should you care? Because as the Web continues to expand at warp speed, it decreases the likelihood that your target audience will ever find your site. If you want your website to be the doorway to your user group, you need to improve the odds a bit, and you can do just that through a little magic called search engine optimization. In this session you will learn what search engines are and how they like to be treated; the top ten plus things you can do to get your site found and ranked highly by the search engines; and what online tools are currently available to help you achieve these goals.		Listen	Materials
UGLC Boston 2004	Great MUG Graphics: Tips & Tricks for Great MUG Artwork & Photos Lesa Snider Put your best MUG foot forward by improving the graphics on everything your MUG produces! Learn the truth about resolution, pick up tips on scanning, and decode words like "resampling." Discover sharpening and edge effects to make your photos pop. Cast away unwanted colors introduced by digital cameras, and learn super simple ways of fixing both underexposed and overexposed photos! There's something for everyone in this session whether you're producing graphics for Web or print. You'll also pick up online resources for stock photography and other clip art.			Workbook
UGLC Boston 2004	A Committee of One: How To Build & Maintain Your MUG's Website with Little or No Help Chuck La Tournous Sure, everybody in your MUG wants to be involved in the website -- until it's time to do the actual work. Join RandomMaccess Publisher Chuck La Tournous in a lively discussion on creating and maintaining your group's website even when your entire Web team consists of, well...you.		Listen	Materials
UGLC Boston 2004	Cool Newsletters Without Really Trying Chuck Joiner Newsletters, whether published on paper or online, are a key resource that most user groups produce. They are also one of the most challenging because they require regular content development. This session will introduce you to a variety of resources of quality material for your newsletter that will not only enlighten and entertain your membership but also make your newsletter editor's job much easier.		Listen	Materials
UGU SF 2004	If You Build It...Will They Come? Lesa Snider What good is your web site if it doesn't provide information that's useful to your members, potential members and visitors? What good is a top-notch web site if no one can find it? Lesa outlined the essential components of an effective web site, then explained how to optimize your site so that it can be found by search engines, and therefore, by those interested in your group.		Listen	Slides
UGU SF 2004	Web Site Do's and Don'ts Terry White A top notch website is important when marketing your user group. Not only would potential members be drawn to a well-designed site, but also the current members would enjoy using a site that is informative yet easy to navigate. Terry White, President of MacGroup-Detroit and Technical Resources Manager for Adobe Systems, shared his tips and tricks on how to make your group's website stand apart from the rest which will also help drive new membership.		Listen
UGLC NYC 2003	Adobe Working Lunch: Terry White's MUG Web Site Workshop Terry White Terry White, User Group President of MacGroup Detroit, Technical Resources Manager and demo guru for Adobe Systems, will share with UGLC attendees tips and tricks on how to make their websites standout from the rest and help drive new membership.		Listen
UGLC NYC 2003	Creating a Useful CD for Your User Group Lesa Snider Producing a CD for your group can be both a useful marketing tool, a money maker for your group and a terrific member benefit. Lesa shows you how easy it can be, what kind of content should be included, how to get vendors involved and more.		Listen	Materials
UGU SF 2003	Creating a Useful CD for Your User Group Lesa Snider Producing a CD for your group can be both a useful marketing tool, a money maker for your group and a terrific member benefit. Lesa will show you how easy it can be, what kind of content should be included, how to get vendors involved and more.		Listen	Materials
UGU SF 2003	A Committee of One: How To Build Your MUG's Website with Little or No Help Chuck La Tournous Sure, everybody in your MUG wants to be involved in the website -- until it's time to do the actual work. In this session, Chuck La Tournous will guide you through creating and maintaining your group's website with little -- or even no help. Use CGIs, SSIs and other web tricks (yes, you can use them on your Mac) to save time and keep your site looking fresh -- even when your entire web team consists of...well, you.		Listen
UGU NYC 2002	Put It On The Web: Moving Your Group's Communication To The Internet Is Easy With Apple's iTools John Allen This session will focus on maximizing your group's voice through the power of Apple's suite of Internet tools, iTools. Learn how to post your user group newsletter, create a slideshow of pictures from your meetings and outings, and even create streaming video, all on Apple's web servers. Combining iTools services like HomePage and iDisk with software applications like iMovie and iPhoto is fun and easy. You'll also learn how to go beyond the built-in HomePage templates to truly personalize your site with professional HTML editors and WebDAV connectivity.		Listen
UGU SF 2001	Newsletters: Making Them Work For You Janet Mobley & Elsa Travisano Creating attractive and informative publications; challenges and solutions.			Handout
UGU NYC 2000	Internet Publishing Fred Showker Print versus internet? Online versus hardcopy? Make the most of your newsletter with these tips from Fred on leveraging various media: print, web, PDF, Internet, email, discussion lists, and more.	Watch

Youth & Campus-Oriented Sessions

*Event*	*Sessions*	*Video*	*Audio*	*Materials*
UGLC Boston 2004	Attracting Youth to User Groups Sarah Friedlander When working together as a team, "the whole is greater than the sum of its parts." A user group is made up of people with various backgrounds, skills, and experiences, but many groups lack an essential element: active youth members. This session will lay out ideas and techniques that will help to attract valued young members to your user group thus adding further dimensions of skills and insights to your membership.		Listen	Materials
UGU SF 2004	Attracting Youth to User Groups Sarah Friedlander When working together as a team, "the whole is greater than the sum of the parts." A user group is made up of a people with various backgrounds, skills, and experiences. Many user groups lack an essential element: active young members. Young people need to be viewed as valued members of the user group community in order for them to join. Young people should be regarded as additional diversity in a group of people because they possess additional skills and insight. Since the goal of many user groups is to grow, recruiting young members is a good way to increase active membership, which benefits the group overall. This session will help lay out many ideas and techniques to help attract young members to your user group.		Listen	Slides
UGU SF 2003	Students and User Groups: We're All Learning Rowan Rozanski & David Roemer A younger generation of Apple enthusiasts is now joining the user group community. Have you taken advantage of this great opportunity to grow your user group while increasing enthusiasm and diversity? In order to attract these young, energetic members, it's necessary to understand and adapt to their needs while introducing them to all the benefits of joining and participating in a user group. This session will address the many benefits and challenges of engaging younger members, and it will offer suggestions to help create a campus group at a university near you. Participants will learn about exciting programs and events developed by campus groups and their passionate leaders. In addition, the session will help you imagine ways in which the user group community can grow stronger by creating more youth appeal. Take this opportunity to discover what younger members mean to the future of user groups worldwide.			Materials
UGU SF 2003	Youth Appeal: Students, User Groups, and the Future David Roemer Does your user group want more members, greater enthusiasm, stronger diversity, and visionary future leaders? One of the keys to success is attracting new and energetic members with fresh ideas. In order to attract younger members, groups need to understand what younger people desire, and must adapt to meet these varying demands. This session will address the benefits and challenges of engaging younger members, and we'll discuss ways our user group community can grow stronger by creating more youth appeal. In this session you will hear about some of the exciting programs and events being developed by campus user groups and passionate student user group leaders... and discover what they mean to the future of user groups worldwide.		Listen	Slides
UGU SF 2002	Youth Appeal: How To Get Young People In Your Group David Roemer & Ken Bereski II Does your user group want more members, greater enthusiasm, stronger diversity, and future visionary leaders? One of the keys to achieving these characteristics is attracting new and energetic younger members with fresh ideas. However, in order to attract younger members, groups need to understand what younger people desire and adapt to meet these varying demands. This session will address the benefits and possible pitfalls of engaging younger members, and discuss ways the user group community can grow stronger by rebuilding to create more youth appeal.			Handout

Events & Community Activities

*Event*	*Sessions*	*Video*	*Audio*	*Materials*
UGLC Boston 2004	Planning Cool MUG Events Maria Arguello Whether you are planning an educational or social event for your MUG, there are many things to consider during the initial planning stages that will insure a successful event. This session will help you with everything from financing the event to putting that last chair away once the event is over.		Listen	Materials
UGU SF 2002	How To Make A Small Event Big: A - Z Lorene Romero & Ronnie Roche Imagine a fundraising event so big it draws attendees from 100 miles away and has to turn vendors away for lack of room. Lorene Romero and Ronnie Roche, planning committee members for NCMUG’s highly successful Mac Computer Expo, the biggest Mac event north of San Francisco, have produced such an event for the past 4 years. Join them and learn how to have fun while raising money for your MUG.			Slides
UGU NYC 2001	Small Event Planning Mike Henigan, Kelly Hilliard, Jed Mark & Rick Calicura Small events give user groups the opportunity to increase membership, serve members and the community, and raise funds. This session examines different types of events, various purposes and goals, and possible facilities. Discussions will also center around budgets, planning, resources and publicity. User groups will learn how to develop innovative events that invigorate current members and attract new members.			Handout Syllabus
UGU NYC 2000	Community Service Panel Discussion Lorin Evans, Andrew Ackerman, David Sheddan, Jane Frank, Suzanne Balliet			Handout

Leadership Tools, Resources & Training

*Event*	*Sessions*	*Video*	*Audio*	*Materials*
UGU SF 2006	The Art of the Start Guy Kawasaki		Listen
UGU SF 2004	The Art of Leadership Jennifer Shelby, Signature Leadership The subject of leadership elicits assured and subjective opinions from those looking for it, and instills considerable responsibility upon those selected to provide it. Yet, to function in our society, we all must respond to leadership as well as display it. This session presents examples of leadership and discusses the common attributes of leaders. It is an opportunity to explore your own natural abilities to lead, your capacity to develop leaders in your organizations and communities, and help you build a clear framework for understanding and relating to leadership in your life.		Listen	Slides
UGU SF 2004	Introducing Panther: Mac OS X v10.3! Dave Marra, Apple Packed with over one hundred fifty amazing new features and applications, Mac OS X v10.3, code named "Panther", includes includes an exciting new Finder with Fast User Switching; Exposé, to manage all of your document windows; iChat AV, for face-to-face video conferencing over the Internet; Preview, a super-fast way to view and search PDFs; Font Book, to find, organize and manage all of your fonts; and Mail, a greatly enhanced email application. Panther combines these, plus many more, incredible new features with unprecedented ease-of-use and robust, cross-platform networking, all built upon a rock-solid, modern, secure, UNIX-based foundation. Be prepared for an exciting show!		Listen
UGU SF 2004	.Mac for User Groups Don Ice, Apple .Mac has added several new features since it's launch in July 2002, and many existing features have been enhanced. Don will show some of the latest enhancements to .Mac as well as lead a discussion of how .Mac features can benefit user groups.		Listen
UGLC NYC 2003	What Would You Do If... A Workshop To Address MUG Challenges & Opportunities Sarah Friedlander (Moderator) Apple User Group Leaders face a variety of challenges during their career. Finding and motivating volunteers, generating funding, publicity, managing personality conflicts, finding meeting spaces, creating and maintaining strategic relationships, and many more are common experiences of UG leadership. In this workshop, everyone gets involved in answering the question that will inevitably get asked at your next group meeting or Board meeting: "What Would You Do If...."		Listen	Session Notes
UGU SF 2003	One Question. One Team. One Hour. Go! (A MUG Problem Solving Workshop) Ken Bereski, Rowan Rozanski, David Roemer & Ajay Pillarisetti By the end of the day, you'll have learned all sorts of new information. Just as importantly, you've brought all of your user group experience and expertise with you to User Group University. This final session is a team-based opportunity for you to share your ideas with other attendees. You'll have a chance to think through some of the major issues confronting user groups today, and together, we'll develop several innovative solutions to take back to your group.		Listen
UGU SF 2003	You're Not Alone: A Review of Available MUG Resources Gail Murphy & Ken Bereski MUG leaders have many, many resources available to them to start, maintain and strengthen their groups... but they don't always know about them all. In this session, those resources will be presented and examined from both a community and campus group perspective. Meeting topics, community news, group promotion using the digital hub, scheduling events, training resources, newsletter content, adding value to your MUG's membership, special guests, staying informed...these are just a few of the areas where help is available! Whether you're new to MUGs or just looking for new ideas, this session will give you plenty of ideas.		Listen	Materials
UGU SF 2003	Apple Worldwide Customer Training & User Groups Andy Creach Andy provides an overview of the Apple worldwide customer training options, their value and detail the current product lines (including technical training, certification, user training, etc.), provide a demo of what is available and how it can apply to Macintosh User Groups.		Listen	Materials
UGU SF 2003	Apple Sales Web and Learn & Earn for User Group Leaders Katie Keene The Apple Sales Web is one of the most diverse resources Apple provides to user groups. Katie will explain what ASW is, what kind of resources can be found there, how ASW materials can be used to inform and educate your members, and why your MUG will never be without a meeting topic again.		Listen
UGU NYC 2002	OSX Migration Tutorial For Leaders Esver Comacho, Dave Marra, & John Allen Mac OS X represents a revolution for those of us in the Apple community. This session addresses how this change impacts your user group and some of the top reasons you and your members will want to move forward with Mac OS X. We will explore ways you can help your members move smoothly to Mac OS X and how Mac OS X and its technologies can take your members to another level. The discussion will focus on how to address your membership’s issues and challenges in moving over to Mac OS X. User group leaders who are interested in learning how to help their members transition to Mac OS X will find this presentation valuble. Come share your insights and experiences in your migration to Mac OS X.		Listen	Slides
UGU NYC 2002	Killer Presentations Dave Marra Discover some of the innovative ways to plan and deliver an exciting, attention-grabbing presentation to your Macintosh user group audience. We will discuss the tips and tricks to giving great presentations, some cool tools to use, and ways to avoid some of the common pitfalls that can occur.		Listen
UGU SF 2002	Tips & Tricks For Great User Group Presentations Dave Marra Discover some of the innovative ways to plan and deliver an exciting, attention-grabbing presentation to your Macintosh User Group audience. Dave will discuss the tips and tricks to giving great presentations, suggest some cool tools to use, and offer ways to avoid some of the common pitfalls that can occur.			Material
UGU NYC 2001	OS X Migration Alfred Darby With Mac OS X using Unix at its core, Mac users will turn to user groups with questions about switching to a new operating system. This session will cover the basics of Mac OS X, the obstacles to upgrading, and online resources for getting answers. Mac OS X Migration will provide leaders with answers, strategies, and resources to support the growing ranks of Mac OS X users.			Slides

Switchers

*UGU*	*Sessions*	*Video*	*Audio*	*Materials*
UGU SF 2004	Welcoming Windows Users: The Other 95% (and Dropping) Lynda Fudold For groups that would like to increase their membership, Windows users present both a possibility and sometimes a challenge. It's worth the group leadership's time to consider who will and who might not fit in, and what the purposes are when you invite "the other 95%." In this session, we'll consider the culture of the present group, how to decide which Windows users to invite, what might interest them, and whether or not to encourage them to switch. We'll also consider how to encourage people to join the group, rather than just visit, and how they might make the group better.		Listen	Slides
UGLC NYC 2003	Welcoming Windows Users David Marra In addition to his many MUG shows, Dave Marra is also very active presenting to some of the largest Windows/PC user groups in the U.S. and Canada. Discover some of the unique strategies and methods he uses when working with these diverse and often anti-Mac audiences. With solutions like Mac OS X, QuickTime 6 and Virtual PC, it has never been easier to attract Windows users. By welcoming Windows users and showing them how easy it is to "switch" to the Mac, Macintosh User Groups can make new friends and, most importantly, gain new members.		Listen
UGU SF 2003	Welcoming Windows Users David Marra In addition to his many MUG shows, Dave Marra is also very active presenting to some of the largest Windows/PC user groups in the U.S. Discover some of the unique strategies and methods he uses when working with these diverse and often anti-Mac audiences. With solutions like Mac OS X, QuickTime 6 and Virtual PC, it has never been easier to attract Windows users. By welcoming Windows users and showing them how easy it is to "switch" to the Mac, Macintosh User Groups can make new friends and, most importantly, gain new members.		Listen
UGU SF 2003	Persuading PC People to Switch - “The Art & Skill of Influence” Lynda Fudold This presentation is for folks who would like to be better at persuading PC folks to switch to a Mac, or just give it a fair chance. How do you deal with a friend who is debating between a Windows box or a Mac? For instance, how do you choose what to tell them about the Mac? What is best to actually say, do, or show them? And how do you preserve your friendship if both you and the other person feel strongly....and you don’t agree? Linda covers some tips, pointers, and strategies on influencing others, correcting facts, and changing views without sounding like a Mac fanatic, as well as using some principles of influencing ethically, in this situation.		Listen	Materials

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